Parts Service Info
Parts & Service Info
Introduction
At Tosot, we are committed to providing long-lasting, repairable, and energy-efficient products for your home. This page outlines the availability of replacement parts, repair services, and repair/maintenance instructions for Tosot products, in compliance with Quebec Bill 29 (Act to protect consumers from planned obsolescence and to promote the durability, repairability and maintenance of goods).
Our Commitment to Customers
- Durability: Ecohouzng appliances are designed for performance and long service life.
- Repairability: We maintain spare parts and repair services for key product categories.
- Transparency: We disclose when parts or services are fully available, partially available, or not available, so you can make informed decisions before and after purchase.
Availability of Parts & Services
|
Product Category |
Replacement Parts Availability |
Repair Information Availability |
|
Portable Air Conditioners |
✅ Available (remote controls, filters, hoses, windows kit) |
✅ User manuals & service instructions |
|
Dehumidifiers |
✅ Available (filters, tanks, remotes) |
✅ User manuals & troubleshooting |
|
Heaters (ceramic, oil-filled, tower) |
⚠️ Limited (remotes, power adapters) |
✅ Maintenance & safety guides |
|
Fans (table, tower, pedestal) |
✅ Available (blades, remotes, grills, blades cover) |
✅ User manuals & assembly guides |
|
Humidifiers / Air Purifiers |
✅ Available (filters, tanks, power adapters) |
✅ User manuals & filter replacement guides |
(✅ = Fully available | ⚠️ = Limited availability | ❌ = Not applicable)
How to Order Replacement Parts
- Contact Tosot Customer Support at support@tosot.ca or call +1 905 480 3688.
- Provide your product model number (found on the manual, product label or packaging) and the part required.
- Our team will confirm availability, cost, and estimated delivery.
Repair & Maintenance Information
- User manuals and maintenance guides are available inside of package or download on our official website.
- For common maintenance (e.g., filter replacement, cleaning, tank handling), step-by-step instructions are provided.
Quebec Bill 29 Compliance
This page fulfills our obligations under Quebec’s Bill 29, requiring manufacturers and merchants to disclose:
- The availability of replacement parts
- The availability of repair services
- The availability of repair and maintenance information
Contact Us
Ecohouzng Customer Support
- Email: support@tosot.ca
- Phone: +1 905 480 3688
- Hours: 9 am – 5 pm, Mon–Fri
- Address (Canada): 40 Telson Rd. Markham, L3R 1E5, Canada
- Address (USA): 6405 Inducon Drive West Sanborn NY 14132 USA